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F A Q
Our Pottery. Most of our pottery is handmade and fired in wood kilns to produce beautiful finishes that are often unique and one of a kind. Therefore, kiln kisses, fingerprints, and fine cracks or crazing are not considered defects but rather intrinsic features of the process that make your piece one of a kind. As glazes become more complex and sophisticated, so do the slight color variations natural to that particular finish.
We are always happy to visit with you about our extraordinary finishes and the range of colors they present.
How to Order
Wholesale Sales Only. Anamese is a wholesale distributor serving the garden, design and landscaping industries. We do not sell to home shoppers for personal use. Clients must submit tax ID numbers in order to set up an account.
Become a Registered Buyer. Head over to our Registration Portal and we can set you up to shop online.
New Customers. We have a minimum first order for new clients is $3,500 for stocking buyers and $1,500 for non-stocking. Prepayment is required on initial orders before credit can be established. Clients must submit a photo copy of Sales and Use Tax Permit, tax ID numbers, as well as phone, fax, address and email addresses. Complete this form.
Minimums on Reorders. Minimum on reorders is $1,500 or 500 pounds, freight charges are more reasonable on orders above $1,500.
Credit Policies. All initial orders must be prepaid. Past due accounts will be charged 1.5% per month. Past due accounts can not charge again until the account is brought current. In the event that it becomes necessary to seek legal means for collection, 33% will be added to the invoice with a minimum charge of $300.
Add items to your shopping cart. Then, submit the order to receive a quote including shipping from our office. Expect a response on costs within 24-36 hours.
We are able to ship to all state in the continental US and Canada.
From when you confirm your order, shipping can be expected within 2-4 weeks.
Returns and exchanges
All refusals without prior authorization will result in freight charges to the buyer.
Quality Inspection. The buyer is responsible to count and inspect the pots upon delivery. Any damages or shortages must be noted on the delivery receipt. There will be no adjustment for damages or shortages unless so done.
Claims and Adjustments. Your signature upon receipt of goods is an acceptance of the goods in satisfactory condition. In no case will our liability exceed the purchase price of the product.
Some items, cracked or chipped, will receive a partial credit. If your items are compromised or destroyed, we will administer a full credit. We will not give credit for shipping/freight and are unable to ship one pot.
Report all damages within 10 days of delivery. Claims can take 2 to 3 weeks for review before being processed.
If you’d like to visit our Welsh, Louisiana warehouse to make your selections, we’d love to have you. Advance notice is appreciated, to better serve you.
All prices are FOB our warehouse in Welsh, LA and are subject to change without notice. All of our orders are shipped LTL carriers. All shipping costs are estimated prior to shipping and final approval to proceed is expected thereafter.
If lift gate or residential delivery services are required, it is the responsibility of the buyer to notify Anamese Garden & Home prior to shipment. Any carrier charges for accessory services such as re-delivery, call notification, lift gate or residential delivery are the responsibility of the buyer.
Anamese Garden & Home reserves the right to charge a 25% restocking fee for any merchandise returned to the warehouse due to refusal of the order, return of non-defective items, cancellation 7 day prior to shipment, cancellation after the order has been packed or items returned under unusual circumstances to be determined by Anamese Garden & Home and/or their sales representatives.
Still have Questions?
Drop us a line at info@anamese.com
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